Upgraded, Now Priority Not Working? Options

[wheel]

I got hacked a few times last week so I upgraded to the lastest version of openx. Since that time, my paid campaigns are not being served often enough to reach their target by end of month. But they are being served and distributed. Prior to the upgrade, everything ran fine.

Basically we have 30 publishers. each publisher has a backfill/remnant campaign. Then we have 3 higher paying campaigns that use about half the inventory. The ads are being served, but mostly the backfill - the 3 higher paying campaigns that are on a deadline to serve impressions are running at a dribble.


Possible trouble spots:
- I locked down some permissions on files from 777 to 755 and the like. The control panel occassionally gives me an error about file permissions, but everything is running fine as far as I can tell. I don't see this as being the problem.
- I use the maxmind goetargetting database. The three paying campaigns are goetargetted to a county. When I upgraded, the database didn't automatically upgrade, I had to reset this in the control panel (the geotargetted campaigns weren't running at all)- it seems to be working now.. Geotargetting is one thing that's different between the paid campaigns and the remnants, but the geotargetting seems to be working, so not sure that this is the problem either.
- maintenance scripts? maybe openx isn't learning? I checked the maintenance tab, and this is what it says:
"Scheduled maintenance is running correctly.However, automatic maintenance is still enabled. For the best performance, you should disable automatic maintenance." That doesn't seem like it would be the problem.

Any thoughts?

[wheel]

Please? Any help or thoughts? Delivered 3000 ad impressions yesterday and it needs to be 30,000 per day.

[rakshan]

Please? Any help or thoughts? Delivered 3000 ad impressions yesterday and it needs to be 30,000 per day.

Look into your openx/var/debug.log file. If it shows no errors, then its probably not permission related.

From what version did you upgrade to 2.7?

You should use one of the two: either scheduled maintenance (on a cron job) or automatic maintenance.
Turn off auto maintenance if you have scheduled maintenance running.

What do your zone probabilities look like? Does it reflect what you're trying to achieve?
Can you test it on a separate test-page to ensure that your rules of delivery/rotation/per-visitor-limitations etc are being honored correctly. Hope you have read this page and understood it http://www.openx.com/docs/tutorials/priori...icking+examples

Have you turned off the market? Hopefully you're not serving market ads instead of your paid ads.

Do all your plugins work/are enabled post-upgrade (some ppl have plugin issues on upgrade and have to manually install the plugins)

[wheel]

Thanks for the reply.

No permissions problems I guess. I figured that was unlikely anyway.

Upgraded from 2.7 to 2.8.
My ad probabilities are all set to 5, which is the default. Plus, that didn't change in the upgrade.

The marketplace is concerning. I've never set that up - surely there's no way they just turned on marketplace ads as the result of an upgrade? If so, how do I turn this off? It's not obvious.

[rakshan]

The marketplace is concerning. I've never set that up - surely there's no way they just turned on marketplace ads as the result of an upgrade? If so, how do I turn this off? It's not obvious.

Login, switch to admin, goto plugins and disable the market plugin.

[wheel]

Thank you. I've done so and will post if it works.

[wheel]

No change.

I'm getting less than impressed with openx. I've now lost about 2 weeks of my income and still have no hope for getting fixed. The software has been hacked repeatedly and simply doesn't work right now. The forums are sparse with few participants and I've contacted TWO of the consultants listed on the openx site and both have been unable or unwilling to help me.

So I'm two weeks with no income and no end in site, with no one able to diagnose why the software won't serve ads. No wonder people are fleeing this software.

[rakshan]

No change.

I'm getting less than impressed with openx. I've now lost about 2 weeks of my income and still have no hope for getting fixed. The software has been hacked repeatedly and simply doesn't work right now. The forums are sparse with few participants and I've contacted TWO of the consultants listed on the openx site and both have been unable or unwilling to help me.

So I'm two weeks with no income and no end in site, with no one able to diagnose why the software won't serve ads. No wonder people are fleeing this software.

It is very hard to troubleshoot these errors over a forum because everyone's setup is different.
Plus, openx is a complicated bit of software with little support.

If you want to continue using self-hosted openx, I suggest hiring a full time php engineer who is comfortable with sysadmin stuff as well, if you cant find a consultant.

Or, look for an alternative. Onramp (or the hosted version of openx) is a free alternative for people who dont want the hassle of managing their own servers, however, onramp also has no guaranteed support and some issues with maintenance scripts not running on time etc.

Doubleclick or 24/7 etc provide paid hosting. We used to use 24/7 before switching to openx (because the hosting costs got prohibitively expensive).

[wheel]

Not sure why you'd attempt to justify this. The fact is, I'm basically out of business and not earning an income as a direct result of this software. Most other open source products have some sort of support system. And in this case, openx lists consultants - I've contacted three of them now and the last one can't even be bothered to answer. The consultants page is an absolute joke. They should be ashamed to even be listed on that page.

Hiring a php full time developer to fix a problem that should be solved in a couple of hours for a consultant? Not a reasonable alternative.

I don't know what these folks are openx think they're doing, but they're screwing my business. I'm forced to find a solution to fix this, but as soon as I find an atlernative solution I'll be gone and never be back.