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 Can't Upload New Banner Ads |
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 Mar 9 2012, 06:41 AM
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#1
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Beginner  Group: Members Posts: 9 Joined: 28-February 11 Member No.: 162,321  |
Hi
I'm unable to upload new banners ads. They are basic JPEG banners that I've never had a problem with before. When I add a new banner it says "Banner XYZ has been updated", all be banner properties are correct but the banner space is blank. I've tried new campaigns, new advertisers and uploading previous banners that worked but to no avail. This comes on the back of some weird OpenX banner serving behavior over the past 10 days or so. Is anyone else experiencing this problem, or any other issues? Cheers Velpic |
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Mar 9 2012, 01:48 PM
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#2
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Beginner Group: Members Posts: 7 Joined: 25-March 09 Member No.: 27,014 |
I'm having exactly the same problem
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Mar 9 2012, 03:44 PM
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#3
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Beginner Group: Members Posts: 1 Joined: 9-March 12 Member No.: 171,810 |
Same problem also - was working OK before
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Mar 9 2012, 05:22 PM
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#4
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Advanced Member Group: Members Posts: 32 Joined: 24-July 08 From: Burlington, Vermont, USA Member No.: 22,403 |
Ditto. Can not upload new banners.
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Mar 9 2012, 05:44 PM
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#5
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Advanced Member Group: Members Posts: 92 Joined: 18-July 11 Member No.: 168,997 |
Hi there,
Check image storage path for openx adserver is stored in configuration file correct? If its correct then might be problem with file permissions. You have to set read/write permission to "/www/images" folder. Try to set 0755 permissions or else 0777 permission. This will give solution for uploading the banners. Otherwise set correct image storage path from administrator configuration section. |
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Mar 9 2012, 06:48 PM
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#6
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Beginner Group: Members Posts: 5 Joined: 23-February 12 Member No.: 171,675 |
I cannot upload any rich media or static image files for ad campaigns. I also don't have any reporting for today of any kind, even though campaigns still appear to be serving. While I explore options such as Google DFP, I'm working around this at the moment by putting my artwork on another server and posting Generic HTML banners to my campaigns. That appears to work.
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Mar 9 2012, 06:50 PM
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#7
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Beginner Group: Members Posts: 1 Joined: 9-March 12 Member No.: 171,813 |
Having the same problem. Tried uploading jpg files that worked in the past, and even they won't upload. Tried multiple advertisers and campaigns and same problem across the board.
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Mar 9 2012, 09:30 PM
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#8
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Advanced Member Group: Members Posts: 32 Joined: 24-July 08 From: Burlington, Vermont, USA Member No.: 22,403 |
Yes, I confirmed as well that Statistics is not collecting today's data. Something is definitely not right...send emails to hosted-support@openx.com.
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Mar 9 2012, 09:53 PM
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#9
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Beginner Group: Members Posts: 5 Joined: 23-February 12 Member No.: 171,675 |
My statistics were blank most of the day but have updated twice in the past two hours, so I'm hopeful that they're just running behind. I still couldn't upload any new artwork the last time I tried, however.
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Mar 11 2012, 11:21 PM
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#10
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Beginner Group: Members Posts: 3 Joined: 11-March 12 Member No.: 171,826 |
I'm having the same problem as well, when I upload my banner there isn't even a preview. Anyone know when this will be resolved?? My client is not happy at all!
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Mar 12 2012, 12:41 AM
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#11
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Beginner Group: Members Posts: 7 Joined: 15-December 09 Member No.: 77,391 |
Same issue... let's keep our fingers crossed that this will be all resolved tomorrow.
T. |
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Mar 12 2012, 12:09 PM
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#12
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Beginner Group: Members Posts: 2 Joined: 2-July 10 Member No.: 126,821 |
QUOTE (tsourbier @ Mar 12 2012, 12:41 AM)  Same issue... let's keep our fingers crossed that this will be all resolved tomorrow. T. I have just discovered that I have same situation. At least I'm not alone. |
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Mar 12 2012, 12:20 PM
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#13
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Member Group: Members Posts: 15 Joined: 10-January 12 Member No.: 171,282 |
This is still an issue for me. I have four time sensitive banners that needed to go up on Friday and I have been posting to all the discussion threads re this (as there quite a few others) but I am amazed openX aren't responding.
This is losing us a lot of revenue. AndrewT - did you get a reply from your email? |
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Mar 12 2012, 12:30 PM
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#14
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Beginner Group: Members Posts: 4 Joined: 12-March 12 Member No.: 171,835 |
Yep, same problem here - try posting on Twitter @OpenX might get some response if enough people complain publicly?
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Mar 12 2012, 03:09 PM
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#15
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Beginner Group: Members Posts: 1 Joined: 12-March 12 Member No.: 171,839 |
It's going on 4 days now - what's up with this?
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